Privacy Policy

DOKit, LLC ("DOKit," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience when using our document processing platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services.

Please read this Privacy Policy carefully. By accessing or using DOKit, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

We collect information in several ways depending on how you interact with our services:

1.1 Information You Provide Directly

Account Registration: When you create an account, we collect your name, email address, phone number (optional), company name, job title, and billing information (processed through our payment processor).

Profile Information: Information you add to your profile, such as a profile photo, department, or role within your organization.

Communications: When you contact us for support, request a demo, or communicate with us via email, phone, or chat, we collect the content of those communications along with your contact information.

Survey and Feedback: Information you provide when responding to surveys, questionnaires, or feedback requests.

1.2 Customer Data (Documents and Content)

Uploaded Documents: Documents, files, images, and other content you upload to DOKit for processing. This may include sensitive information depending on your use case.

Processed Output: The structured data, summaries, and analysis results generated from your documents.

Workflow Configurations: Custom templates, processing schemas, rules, and workflow configurations you create within the platform.

1.3 Information Collected Automatically

Device Information: Hardware model, operating system version, unique device identifiers, browser type and version, and mobile network information.

Log Data: IP address, access times, pages viewed, links clicked, and the page you visited before navigating to our services.

Usage Data: Features used, documents processed, processing statistics, error logs, and performance data.

Location Information: General location based on IP address (country/region level only).

1.4 Information from Third Parties

Single Sign-On Providers: If you authenticate using a third-party service (e.g., Google, Microsoft), we receive basic profile information from that service.

Integration Partners: If you connect DOKit to other services, we may receive data from those integrations as necessary to provide the requested functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• To create and manage your account
• To process your documents and deliver results
• To provide customer support and respond to inquiries
• To personalize your experience and remember your preferences
• To analyze usage patterns and improve our platform
• To develop new features and services
• To monitor and maintain the security and integrity of our services

2.2 Communications

• To send transactional emails (account verification, password reset, processing notifications)
• To send service announcements and updates
• To send marketing communications (with your consent, where required)
• To respond to your comments, questions, and requests

2.3 Legal and Safety

• To comply with applicable laws and regulations
• To enforce our Terms of Service and other agreements
• To protect the rights, privacy, safety, or property of DOKit, our users, or others
• To detect, prevent, or address fraud, security, or technical issues

3. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

3.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If DOKit is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: AES-256 encryption at rest; TLS 1.3 encryption in transit
• Access Controls: Role-based access control (RBAC), multi-factor authentication
• Monitoring: Continuous security monitoring and intrusion detection
• Incident Response: Documented incident response procedures

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or port your data. To exercise these rights, contact us at privacy@dokit.ai.

7. HIPAA Compliance

DOKit is designed to support HIPAA compliance. We offer Business Associate Agreements (BAAs) to all customers who process PHI. Contact compliance@dokit.ai to request a BAA.

8. Contact Us

If you have questions about this Privacy Policy, please contact us: